Return & Refund Policy
We ensure your purchases remain effortless and protected by simple guidelines.
14-Day Window
Original Condition
Prompt Refunds
Request a return within 14 days of delivery. Requests submitted after 14 calendar days are ineligible for return.
Items must be unworn, undamaged, with intact security seals, certificate of authenticity, and original packaging.
Approved returns are processed back to your original payment method within 5 to 7 business days following vault verification.
Three Simple Steps
Submit Request
Pack Securely
Insured Transit
Contact our concierge team via email or phone with your order number and invoice details.
Place the unworn piece into its original jewelry box, including certificates and protective pouches.
Our security courier collects the package from your doorstep for safe, fully insured return travel.
Frequently Asked Questions
Are customized items returnable?
What if an item arrives damaged?
Bespoke creations and custom-engraved pieces are non-refundable as they are tailored specifically to your order.
Notify us within 24 hours of receiving the box with clear photos so our team can immediately dispatch a replacement.
Who pays for return courier service?
How will I receive my refund?
Krushna Jewellers provides complimentary insured pickup for all eligible returns across major locations.
Refunds are remitted directly to your initial payment method once vault experts confirm product authenticity.